Shipping & Returns

Please note: Due to the interruptions to the Global Supply Chain due to COVID-19, there may be some delivery delays. We are continually working with our carriers and suppliers to ensure any delays are kept to a minimum. Thank you for your kindness and patience. Click here to read our latest update.

Shipping Costs

NZ Retail Purchases
$9 flat fee and free for purchases over $100.
AU Retail Purchases
$15 flat fee.
Wholesale Purchases
Shipping will be calculated after your purchase and added to your invoice. Please call 0800 31 61 81 for shipping estimates if needed.

Returns FAQ's

How do I return ACC and MoH equipment issued by Enable New Zealand?

If you decide you no longer use or need a piece of equipment you can return it to Enable yourself or they can collect it from you.

Click here for delivery locations or to request a collection.

For further assistance, you can call Enable on 0800 362 253.

How long do I have to return a product after I've purchased it?

We're pretty reasonable sorts here at Allied Medical so we think it's only fair to offer you the chance to return the item for credit if you're not 100% happy with what you've received. You have 14 days from when you receive the item to do so. Due to hygienic concerns, no bathroom or fabric products, other than for defective reasons, will be accepted once used and or removed from the original packaging. 

What condition does the product need to be in when I return it?

Here at Allied Medical, we want you to be 110% happy with anything that you purchase from us. If you're not completely happy with a product, or products that you've purchased from us then provided the item is still in as-new condition, is in its original packaging and you've got proof of purchase then you can fire it back to us for a refund within 14 days of receiving the item. Please note, for health and safety purposes, we cannot accept returns for any fabric or bathroom products that have been removed from their packaging or used. 

Where to I send a product I'd like to return back to?

All returns can be shipped, complete with proof of purchase and the original packaging, to: Allied Medical Ltd, 29 Triton Drive, North Harbour, Auckland 0632

Do I have to pay for the cost of returning it?

If you'd like to return the item to us for credit, you will need to cover the cost of shipping the item back to us. However, if the item is being returned under warranty we'll cover the cost of getting it back. You can contact our Customer Care superstars through our Contact Us page to seek assistance with organising this.

Shipping FAQ's

How much does shipping cost?

For retail purchases (anyone purchasing for themselves or a loved one) there is a flat rate of $9 within New Zealand and $15 within Australia. We also offer free shipping within New Zealand for retail orders over $100.

For wholesale and funded purchases shipping rates can vary. Please call 0800 31 61 81 to chat with one of our team who will be able to advise shipping costs for you.

Do you offer click and collect?

Absolutely! When you reach the checkout you simply need to select "Click and Collect" under Delivery. Click and Collect orders are ready for collection within  1-2 business days and you will receive a notification when it is ready for collection.

Collection address is as follows;

Allied Medical Ltd
Outwards Goods
29 Triton Drive,
Auckland 0632

Collections available Monday to Friday, 9.00am – 4.30pm

Do you ship to Australia?

Yes, we can ship many of our items to Australia. Simply change the country at the top right-hand side to Australia - you can also change this when in your shopping bag. If an item is not available for Australian delivery it will state this in your shopping bag and you will need to remove the item from your cart before proceeding to the checkout.

If a product you would like to purchase is not available for Australian delivery and you are unable to source this locally, please call us on +64 9 415 1685 or email with the product(s) you would like to purchase and one of our team will be able to help. It may be that we can send this to you but delivery will be higher than the flat rate or we can help you source the same product from a local business - we have plenty of friends across the ditch who we work with and we'll do our best to ensure you get what you need.

How quickly will my order be shipped once my payment is confirmed?

We aim to have all of the products shown on this site available for despatch from our Auckland warehouse within 24 hours – or the next working day if you order over the weekend. Should there be any extended delay with the shipment of your order, one of our Customer Care superstars will be in touch to provide you with an updated ETA.

How will my order be delivered?

We use the two best carriers in the country; CourierPost for all of the smaller/lighter items, and TIL for the larger/heavier items.

How long will my order take to reach me?

New Zealand
North Island: Approx 2 -3 days from dispatch
South Island: Approx 3 - 6 days from dispatch


Approx 10 - 15 days from dispatch


Please note the COVID-19 pandemic has thrown quite a few spanners in the works and occasionally there may be additional days due to the added strain on the global supply chain. We will, however, do everything we can do to get deliveries to you as soon as we possibly can.

Can I leave a message for the courier with regard to a special requirement?

We include all special delivery messages within the delivery instructions on each order, however we do not have control over each individual courier so unfortunately we cannot guarantee that all messages will be acted on.

My order has arrived and it is damaged – what should I do?

We are so sorry to hear this!!  Please take a photo of the outside of the packaging as well as the products that are damaged and please send it through to  Our team will get onto it quick smart and ensure we get a new product delivered to you as quickly as possible.   

Need Help?

Please contact our Customer Care Team and we'll be happy to assist you.

  Call us +64 9 415 1685

Contact Us